These policies set out the standards Nilos France SAS operates by and your rights as a client. They are kept current with MiCAR (Regulation (EU) 2023/1114) and reviewed at least annually. For questions or earlier versions, contact compliance@nilos.io.
If something hasn't gone the way it should, we want to know. This policy explains what counts as a complaint, the channels available to submit one, the timeframes we commit to (acknowledgement within 10 business days, a final response within two months), and the recourse you have if you're not satisfied with our answer — including referral to the AMF Mediator. Submitting a complaint is free of charge and available in French or English.
For formal complaints, please use the dedicated form below. It captures the information we need under Article 71 of MiCAR to investigate properly and respond within the regulatory timeframes. You can also email us directly at complaints@nilos.io. Either channel starts the same process.
To meet our anti-money-laundering, counter-terrorism-financing and sanctions obligations — and to stay aligned with the payment rails available to us — Nilos does not onboard certain business activities or accept clients connected to certain jurisdictions. Other categories are accepted but subject to enhanced due diligence.
We publish this list so prospective clients can quickly check whether their activity falls within our risk appetite before starting an onboarding process. The list is informational; specific cases may carry additional restrictions.
View the Prohibited List (PDF)
Last updated: October 2025